Shipping Rates and Information

About Chez Roulez | C.Kimberly Toms | ChezRoulez.com

Where does Chez Roulez ship?
Chez Roulez Shipping Charges
Undelivered Packages
Multiple Packages for Single Order
Furniture and Oversized Items
Furniture Delivery
In-Home Delivery
Estimated Arrival Time
Sales Tax

 Where does Chez Roulez ship?

Chez Roulez ships to any home or business street address in the United States or Canada. This shipping includes Hawaii and Alaska. Our primary carriers for shipping are the United States Postal Service, FedEx and UPS. Chez Roulez cannot ship to PO boxes.

Chez Roulez Shipping Charges*

ALWAYS REMEMBER to look for a FREE Shipping promo code at the top of our home page on ChezRoulez.com.

Below is a table of the current Chez Roulez shipping charges for the 50 US states and Canada:

 Order Value Shipping Charge
$0 to $190 $19
$190.01 or More 8% of Merchandise Total

*Beyond Canada, we do not ship internationally at this time.

Undelivered Packages

Chez Roulez is unable to reship packages returned to us by the carrier. Undelivered items will be restocked and refunded minus the total of shipping costs and a service/handling fee of 20 percent. If you wish to reorder your undelivered item, you must place a new order on ChezRoulez.com or contact Chez Roulez.

Multiple Packages for Single Order

Some Chez Roulez orders may be shipped in multiple packages, whether due to varied origins for products in the order or because one item comprises multiple pieces. You are still only charged one delivery fee for the entire order.

Furniture and Oversized Items

Some furniture and oversized or heavy items require a surcharge because of the additional cost for shipping. This charge is noted after the item’s price and is added to the standard delivery fees.

Furniture Delivery

Basic delivery of furniture or oversized items consists of curbside placement of your Chez Roulez merchandise. For additional services, such as delivery of merchandise up stairs or steps, light assembly, or packaging removal, please select our in-home delivery option when that is provided.

In-Home Delivery

Some Chez Roulez items may be eligible for delivery inside your home, including unpacking and removal of packing materials at an additional cost. If you would like in-home delivery, please email customerservice@chezroulez.com to arrange an appointment through the shipping carrier. In-home delivery appointments are available on non-holidays, Monday to Friday. Some areas have Saturday delivery scheduling. This service is only available in the contiguous US states.

Estimated Arrival Time

It is very important to everyone at Chez Roulez that your items ship on time. We apply every effort to ensure accurate estimated delivery dates and ship each item in a timely manner. But estimated delivery dates are estimates and cannot be guaranteed. These dates are determined according to a variety of factors, such as item availability, shipping destination, product location and other conditions that may vary by order.

After your order is placed, you may receive a confirmation email with estimated delivery expectation. Your My Account page may also provide updated delivery details.

Please be aware that Chez Roulez curates merchandise in a variety of manners. Some items are in physical stock, but many are ordered direct from the manufacturer or craftsmen. This means that some items are considered “special order” products and carry their own terms and delivery expectations. By not engaging in expensive warehousing for many items, we can keep our overhead low and pass savings on to Chez Roulez customers.

Please understand that coordinating delivery of all daily sales from so many directions requires a great investment of time and attention. Furnishings also require added oversight and time for transport. Regardless of when the delivery expectation is for your items, you will find the received products well worth the wait.

For the most concise information regarding each brand’s delivery timing and expectations, please visit individual brand pages.

Sales Tax

Chez Roulez is required by law to charge sales tax for purchases shipping to Virginia. Local taxes are also applied for deliveries to Chesapeake, Virginia addresses.

Laissez les bon temps ROULEZ!